FAQ
Q1: How do I place an order? You can
place an order through our website. After submission, you’ll receive a confirmation email if the order is accepted.
Q2: Can I cancel my order? Yes, but only
within 48 hours of placing the order. Since our items are custom-made.
Q3: What if I made a mistake in my order?
You can review and correct your order before final submission. Contact us immediately if a mistake is found after placing it.
Q4: What payment methods do you
accept? We accept secure online payments including Debit Card, Credit Card, Valu
Q5: Can I use discount vouchers? Yes.
Only one voucher can be used per order. Conditions may apply, such as minimum spend or exclusions.
Q6: Where do you deliver? We currently
deliver across Egypt: Cairo, Giza, North Coast & Ain Sokhna.
Q7: What are the delivery timelines?Most
- products: 16–30 working daysDining
- rooms: 21–30 working days
- Wardrobes & Dressing rooms: 21–30 working days
Q8: Do you charge for storage?
Yes. Storage beyond 5 days incurs a 2% weekly fee based on the order value.
Q9: What if my address has access issues?
Please inform us of any limitations (narrow staircases, etc.). Additional charges may apply.
Q10: Can I return or exchange an item?
Only if the item is incorrect or faulty. You must report the issue:
- Within 48 hours (initial claim)
- Within 14 days (unused, in original condition)
- Within 30 days (manufacturer defects)
Q11: What are the return conditions?
- Original packaging
- No signs of use
- Not moved from original address
- Installed by our technician
Q12: Are product images accurate?
We strive for accuracy, but color/texture may vary slightly due to lighting, screen differences, and natural material variations.
Q13: Do you offer modifications after delivery?
- No. We do not provide:Fabric changes or reupholstery
- Repainting, resizing, or foam replacement
Q14: What is covered under warranty?
2–3 years warranty for many items, covering:
- Wooden frames & bases
- Legs, doors, hinges, and structural parts
Q15: What is not covered?
- Misuse or improper installation
- Normal wear and tear (e.g., sagging, fading)
- Outdoor or humid usage
- Knobs, handles, or minor hardware
Q16: How do I file a warranty claim?
Contact Customer Service via Social Media or email. Provide your purchase receipt and defect images for review.
Q17: Is my personal information safe?
Yes. We use secure encryption. No credit card data is stored or shared.
Q18: Can I shop without creating an account?
Yes, but features may be limited. Users under 18 cannot register.
